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Finding the Future: What Can We Do to Attract New Auditors?

By LeAnn Chuboff and Skip Greenaway

Why are good auditors hard to find? Regardless of the industry, the auditor pool is not meeting the audit demand. Perhaps auditing as a career isn’t as sexy it sounds or perhaps the requirements to become an auditor are overreaching, but we believe there is an abundance of untapped talent that can fill this void.

The question is: How do we attract, train, and retain competent auditors? This session will outline a couple of approaches the food industry is taking to fill the auditor void. During this session, Skip Greenaway with EAGLE Certification Group and LeAnn Chuboff with SQFI, will share the challenges they face with the current auditor situation and the benefits to auditing as a career. They will also provide an overview of two approaches they are taking in attracting new talent and introduce a new IAAR Apprenticeship Program recently approved by the US Department of Labor (DoL) and the creation of a new job code specific to our industry called “Management System Auditor.”

Future of (Quality) Auditing

By Greg Hutchins

  • Arc of operational and quality auditing: compliance, process, and performance
  • State of the art of quality auditing: operational look at ISO 19011
  • Future of quality auditing: risk-control auditing, risk assurance, and attestation
  • Specific tips and tools for risk-based audits
  • Future of auditing: Board reporting of operational risks
  • Your next steps to add operational and quality value

Future-Proof Your Internal Audit Program

By Karen Rawson

Internal audits can be important to quality improvement planning, or they can be a “check the box” exercise that no one cares much about. No one has time anymore for audits that reveal little more than minor errors in documentation or procedural steps. Perhaps not all auditors have kept up with changes in the intent of the ISO standard.

How can you build your internal audit program into one that is valued by management now and into the future? Learn four focus areas that can transform your program.

Scope and Applicability in ISO 9001:2018

By Joana dos Guimarães Sá

The scope of the quality management system is determined by the organization and defines the boundaries of the QMS; the products, services, and process included; and the interfaces of the system with other relevant interested parties—either internal or external.

Analyzing the determined scope is one of the most relevant activities for an auditor as it will strongly impact either the scope of the audit (and the subsequent planning of the audit), the scope of a certificate (in the case of a third-party audit), and any communication to customers and other relevant external interested parties.

Alongside the scope definition, the organization must determine the need to consider any requirement of ISO 9001:2015 as non applicable and provide a clear justification. The concept of non applicability is different from the allowed exclusions in previous versions of ISO 9001 and poses different challenges to organizations and auditors. Given the broad applicability of ISO 9001:2015 to all organizations in all sectors and different contexts, it is difficult to define a simple decision criteria.

This presentation will explore the factors to consider as well as examples of good and bad practices.

The Future of Auditor Training

By Jackie Stapleton

Picture a world where artificial intelligence (AI) was able to learn what a student’s learning style is as well as deliver learning in a context in which they enjoy, be it music or putting a rocket on the moon.

With this in mind, we explore the emerging trends in eLearning technology and how these might apply to the world of auditor training.

The goal of this presentation is to understand where we are at now with the traditional classroom training and then see what is needed to progress and improve using technology such as:

  • Interactive learning
  • Video learning
  • AI and learner assistance
  • Augmented and virtual reality (AR/VR)
  • Social learning
  • Microlearning
  • Gamification
  • Adaptive learning

Augmented Reality and Auditing

By Dr Harry van Enckevort and Lance Bauerfeind

Advances and convergence in science, technology, and digital capabilities are transforming what can be done by whom or what, where, when, how fast, how well and how safely. This is reshaping the environment we operate in, offering advantages, new directions, and new options for business and operating models.

Spatial computing capabilities like augmented reality (AR) using connected, wearable, hands-free and voice enabled computers are no longer a trope and gee-whiz of science fiction but reality and a commercial business tool. They provide for more operationally efficient and profitable ways of delivering services and products, as well as opportunities for new services and products, through at-line, in-line, and on-line applications.

This talk will briefly describe the current status of AR systems, the why, user and customer experiences arising from using AR to deliver an audit program, and what’s coming up in the development of the technology.

A Practical Approach to Anti-bribery Methods for Auditors and Consultants

By Marco Pardave

ISO 37001 “Anti-bribery management systems—Requirements with guidance for use” is even more relevant and transcendent than the ISO 9001 standard as it relates to quality control management systems worldwide. A loss of confidence in anti-bribery efforts affects the credibility of both standards. These standards can be used by institutions as shields to hide poor quality and unethical behavior. Specifically, institutions may potentially conduct illegal business before, during, and after their certification, which goes undetected by ISO 37001 auditors. This points to the importance of competence in auditing.

Therefore, consultants and certification bodies must consider preparing a gap analysis of the anti-bribery management system, drawing on the following areas of expertise:

  • Legal/judicial and regulatory affairs
  • Financial/accounting affairs
  • IT/communications and cybersecurity affairs
  • Management systems

Being a management systems auditor is to give added value to the findings during the auditing process—findings that will in turn present improvement opportunities to make the company more profitable, increase customer satisfaction, and project an organizational image of transparency and ethics that comply with the basis of ISO 37001.

The Counterfeit Mitigation Assessment – Truth or Consequences

By Stanley Salot

Counterfeit Mitigation Assessment – Truth or Consequence will provide attendees an in-depth look at what an assessor needs to determine whether or not a company has demonstrated a viable “counterfeit mitigation.”

ISO 18404—An International Standard for Lean & Six Sigma

By Dr. Arash Niavarani

Before the introduction of ISO 18404, there was no universal standard on what constitutes a Lean Six Sigma practitioner or what is required in an organization which deploys Lean and Six Sigma methodologies and tools.

For instance, if an organization says it is deploying Lean Six Sigma framework, how can a customer be sure of their real abilities? The ISO 18404 International Standard sets out to clarify the required competencies for personnel and organizations in lean, six sigma, and lean and six sigma. A fundamental purpose of this International Standard is to assist in the answer of such questions.

Global Challenges: Attacks on the Credibility of Audits

Sheronda Jeffries

Today’s challenges potentially impact the credibility of audits.

If we can’t have confidence in the tools or the data, what makes the results legitimate and real?

The Future of Auditing—An Auditors Perspective

By Kathryn Lockyer

The presentation covers two aspects:

  • Auditing as a career and where it can take you; and
  • The changing face of auditing and audit techniques from the traditional face-to-face auditing to the use of smart technology to support auditing of the future.

What’s my Problem? What the Future of Auditing May Look Like From a Customer Perspective

By Wendy Edwards

I have confession to make. I’ve been guilty of being a technological laggard. One of those annoying people who cannot see the wonderful glory of the “new shiny thing” that has others queuing for three days in the cold wet rain. On the other hand, there has been exciting new technology that has grabbed my attention (and my wallet) quicker than you can blink.

Which got me thinking, why the extremes? And how could this be applied to the future of auditing?

Delivering Assurance – The Importance of Working with Suppliers that you Know and Trust 

By Mike Wilson 

We live in a world where information is available at the push of a button, where products are available instantly and all of the time, and where consumers’ demands are constantly developing. Their recognition of risk has expanded beyond the physical boundaries of the products they buy and they seek greater assurance that they are buying goods that have been produced ethically and sourced responsibly.  

The rise of the “conscientious consumer” is driving a change in the way that consumers behave and their buying behavior is increasingly being influenced by factors beyond the quality, safety, and legality of their purchases. This means that the way assurance is delivered must change and the non-physical nature of reputational risks associated with human rights abuses and environmental degradation within the supply chain means that programs needs to dig deeper than the point of production or manufacture. Working with suppliers that are known and trusted is fast becoming a key to managing risk and this presentation seeks to elaborate on this principle and apply it to the way consumer assurance is designed and delivered. 

Governance, Risk Management, and Compliance (GRC)

By Craig D’Souza

The software and IT industry is presented with a number of risks (i.e. cybersecurity). This presentation provides an overview of governance, risk management and compliance (GRC), and how having a GRC mindset can be used to build scale, equipping organizations for success.  The Case Study of Atlassian is used as a benchmark in this emerging area of GRC.

Exemplar Global Certification Requirements: An Update

By Scott Paton

Scott Paton, global certification manager for Exemplar Global, explains the recent updates to Exemplar Global’s certification requirements for new applicants and for existing customers who are recertifying. He also explains some of the changes made to Exemplar Global’s training certification program.

The Future of Auditor Certification

By Andrew Baines

The presentation is about the ‘Future of Auditor Certification’ and in the context of the overall theme of the Expo, takes a look at how Exemplar Global sees auditor certification developing from the current status where auditing is often not seen as an attractive career option, to one where we can support and encourage ongoing professional development and construct exciting career pathways.

The use of personal attribute awareness and self-coaching, learning, and networking tools in conjunction with new technologies for skills recognitions are all briefly explored with an aim of showing how auditing can be a highly satisfying career option.

Assessing Updates Within the System

By Robert Freeman

One of the challenges auditors and the organizations they serve are faced with is making sure they adequately assess and account for updates to standards being applied, including those the organization may be transitioning to.

While tools in the form of matrices and checklists or outlines can be useful, the approach employed is just as important.

The goal of this presentation is to expand the auditor’s thinking to account for effectiveness as part of compliance.

This session will outline the steps an auditor should consider when evaluating a management system in need of a transition. It will also emphasize or highlight how to think about and complete the necessary tasks.

By helping the auditor work through the series of events related to a transitional audit of this type, they can be sure the results are comprehensive as well as conclusive.

Exemplar Global Recognized Training Provider Program

By Joe Wholley

In this presentation, Joe will discuss Exemplar Global’s Recognized Training Provider Program. The Recognized Training Provider Program extends valuable benefits to training providers and their students while helping to advance the auditing profession.

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